FAQs

Almost all yarn will unravel somewhat when cut at the end for fringe. Some people think this adds to the beauty of the fringe; however, if you would like to limit the amount of unraveling, you can use one of the following methods: apply fabric glue, a product found in fabric stores, to the ends of each fringe knot the end of each fringe knit or crochet a loop-like fringe (e.g. single loop fringe) Please note that loosely spun yarns such as Homespun will fray and shed when cut, so we recommend you use the above methods for Homespun fringe. This is nature of these loosely spun yarns: the loose spinning gives them their silky-soft, lofty feel; however, it also means that the loosely spun fiber is more likely to pull apart. If you would like to add fringe to a project made in a yarn like this, but would prefer not to use one of the methods above, we highly recommend that you use a matching color in a plied yarn for the fringe.

Fringes differ in the number of strands, but the basic principle of applying them is similar to that shown here. 1. Insert a crochet hook through the first outside stitch where you want the fringe to be positioned, from the wrong side of the fabric to the top. Use the hook to grab one strand of each of the four colors of yarn. 2. Use the hook to pull the yarn through the stitch. 3. Cut the yarn, to the approximate length of the finished tassel. 4. Feed the ends of the yarn through the loop. 5. Pull the loop tight.

Blocking refers to the process of stretching and shaping a finished piece to ensure it is the proper size and shape. There are many ways to achieve this, depending upon the yarn used. Blocking can be used to finish any item and even out stitches. Because acrylics are sensitive to heat, they should not be steam blocked. Always follow the care instructions on your yarn label. WET BLOCKING Note the measurements of your garment and wash according to yarn label instructions. Lay your garment flat on a clean towel and roll the towel, pressing out as much water as possible. Repeat this with other towels until the item is mostly dry. On a flat, clean surface, such as a towel or blocking board, lay out your item and pull it into the desired shape. Pin to a blocking board if desired. Let the garment air dry. STEAM BLOCKING Lay your item on a clean, dry towel on a flat surface. Place a cool wet washcloth over your item. After heating your iron to the appropriate setting for your fiber, press the iron on your washcloth for a few seconds. This will create steam. Repeat as necessary, rewetting your washcloth as needed. Pull your item into the proper shape while steaming. Afterward, allow your item to air dry. Pin to a blocking board if desired. SPRAY BLOCKING Lay your item on a dry towel on a flat surface. Mist with a spray bottle of room-temperature water. Pull the item into the desired shape. Pin if desired. Let the piece air dry.

Felting is a fabulous, funky way to transform a knit or crochet piece into something completely different. It makes a fabric that is dense, warm, and strong – perfect for bags or cold-weather items. Yarns made of wool (non-superwash) and other animal fibers are perfect for felting. When the little fibers of wool are exposed to moisture, heat, and agitation, they cling and tangle together and – voilà – felt! But the felting process is a one-way street – once felted, you can never go back! Consider yarns like Fishermen's Wool, Lion Wool, Alpine Wool, LB 1878, LB Collection Organic Wool, and LB Collection Pure Wool.

The regulations regarding the transportation and use of knitting needles are changing over time. We recommend you check the current TSA guidelines. Note that regulations vary internationally.

Knitting is done on two pointed needles of the same size. One needle holds the finished work while the other creates the next row. You finish one row, turn, and work back. Knitting may also be done on double-pointed needles, which are used for knitting in the round and for special stitches, such as cables, or circular needles, which look like two single-pointed needles joined by a plastic strand. Circular needles are used to knit in the round without seams for such things as hats and collars. Knitting needles are sized by number (as well as millimeter). Crocheting is done with a single hook. Each stitch is worked into a stitch in a previous row and slipped off the hook. You can crochet in rows or go round and round. The thickest part of the hook is the part used to determine the size of the hook. If you are crocheting too tightly, perhaps you are not sliding the work back far enough onto the hook. Crochet hooks are sized by letters of the alphabet.

Ease is the difference between a garment's measurements and your body’s measurements. With all sweater patterns, the amount of "ease", or looseness, is a personal preference. Negative ease is a measurement smaller than your body measurement, which creates a close-fitting garment. Positive ease is a measurement larger than your body for a looser fit. The best way to decide on any size is to measure a favorite sweater whose fit you like and check the pattern schematic or measurements to choose a size. Here's a general fit guideline: Very close = chest + 0 inches ease Close Fit = chest + 1 - 2 inches ease Standard Fit = chest + 2 - 4 inches ease Loose Fit = chest + 4 - 6 inches ease Oversized = chest + 6 inches and up

To check your order status, please sign in to your BATELO account and visit the Account page. All orders placed with your email address will appear there, including the order number, order date, and current status. Processing Time Please note that the delivery estimates shown reflect the time after your order has shipped from our warehouse. These estimates do not include our internal order processing time, which may be longer during peak sales periods. We are unable to provide exact delivery dates, as these are determined by the shipping carrier. For domestic orders, please allow 1–2 weeks to receive your order. For international orders, please allow 3–4 weeks for delivery. Tracking Your Order Once your order has shipped, you will receive a tracking number via email. If you experience any issues with tracking, we recommend using a universal tracking website to check the status. Please note that international shipments may experience periods without tracking updates, as the package is being transferred between different carriers during transit.

Order Changes Once an order has been placed, it cannot be edited. If you need to change the items in your order, you will need to cancel the existing order and place a new one. Order Cancellations You may cancel most orders within the first two hours of placing them. To cancel an order, log in to your BATELO account, go to the order status page, and click the “Cancel Order” button. You can also access this page through the “View your order” link in your order confirmation email. Please note that orders containing gift cards cannot be canceled. If the cancellation window has passed, you may still submit a cancellation request by contacting us through the “Contact Support” link below. Please include “Cancellation Request” in the subject line along with your order number. While we will do our best to accommodate your request, we cannot guarantee cancellation depending on the order’s processing stage. In such cases, you may refuse delivery or return the items for a merchandise refund. Returns We accept returns within 60 days from the shipment date, provided the items are unused and in their original condition. Please note that final sale items and certain products may not be eligible for return. You are responsible for the cost of return shipping, unless you purchased our optional Checkout Protection add-on at the time of checkout. Refunds will be issued to your original payment method and typically take 2 to 3 weeks to process. Please note that original shipping and handling fees are non-refundable. To initiate a return: For domestic orders, please use our online returns portal. For international orders, please contact our customer service team. What is Checkout Protection? Checkout Protection is an optional add-on available at checkout that provides both free return shipping and package protection for your order. By adding Checkout Protection, you will receive: Free Return Shipping: If you need to return an item for an exchange, refund, or store credit, your return shipping label will be covered. Package Protection: If your package is lost, stolen, or damaged during transit, you can submit a claim. Upon approval, you will receive a replacement of the same item at no additional cost.

Orders are shipped via economy shipping (3-9 business days) based on order amount. International shipping costs vary by location and service type. Please note that additional fees may apply, such as customs, duties & taxes (including GST/HST/VAT), etc.

What Additional Fees Can I Expect When Ordering Internationally? The cost of international shipping does not include any additional taxes or fees (from customs or the shipping carrier). These additional costs vary and are determined by the import laws within each country. The fees are often based on the size of your order. The best way to determine what these costs are is to research your country's import laws and/or ask the shipping carrier. Unfortunately, Lion Brand cannot calculate, control, determine, or estimate VAT costs/fees for you. We can only control the cost of what you pay for our products. If you refuse shipment: we have to abandon it at customs because return shipping costs are approximately 2.5-3x what you paid for shipping in the first place. We lose the entire order to customs as we cannot afford the cost to have it returned to us. Consequently, as a result of any refusal to pay customs fees, you forfeit the entire order and are ineligible to receive a refund on your order/shipping fees..

The widest array of our products is available online at http://www.bateloyarn.com. Our yarns can also be found at the following wholesalers and retailers:Walmart, Amazon,TIKTOK

When your transaction is declined, no charges should exist on your credit card. Certain banks and credit card companies place holds on user's cards for order attempts, even if no actual transaction takes place. Transaction holds on credit cards should disappear from your statement within 1 to 5 business days. The amount of time depends on the policies of the issuing bank, and this process is entirely out of our hands. We do not have the ability to influence when or how credit card holds are implemented. Any further questions regarding the hold process should be directed to your issuing bank. If these holds do not disappear within a week, we recommend contacting your bank or disputing the transaction as we only collect funds for successful orders.