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We want you to be happy with your purchase from BATELO. If you are not completely satisfied, we offer a 14-day return window from the date you receive your order.
To be eligible for a return or exchange, your item must meet the following conditions:
The item is unused, unworn, and in its original condition.
The item still has its original tags and packaging.
Yarn skeins have not been balled, wound, or caked. Once yarn has been wound or used, we are unable to accept it for return.
How to Start a Return
To request a return or exchange, please email us at 【info@bateloyarn.com】 within 14 days of receiving your order. In your email, please include your order number and the reason for the return.
Once your return request is approved, you will receive return instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item, defective, or damaged).
Non-Returnable Items
The following items cannot be returned:
Yarn that has been balled, wound, or used
Sale items
Gift cards
Custom or personalized orders
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at 【info@bateloyarn.com】 within 7 days of delivery. We will arrange a replacement or refund at no additional cost to you.
Exchanges
The fastest way to exchange an item is to return the original item first. Once the return is approved and received, you can place a new order for the item you want.
Refunds
Once we receive and inspect your return, we will notify you via email whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please note that it may take 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
International Orders & Duties
For orders shipped outside of your country, any import duties, taxes, or customs fees are the responsibility of the customer. We are unable to cover these costs. If you refuse a shipment due to duties, additional shipping and handling fees may be deducted from your refund.
