Shipping Policy

Thank you for shopping with BATELO. We carefully pack every order with love and attention to detail to ensure your yarn arrives in perfect condition.

Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. 

During busy periods such as holidays, new collection launches, or promotional events, processing time may be extended to up to 5 business days. We will do our best to ship your order as soon as possible and appreciate your understanding.

Shipping Methods & Costs

We currently offer two shipping options:

Standard Shipping: Delivery usually takes 7–15 business days. The shipping cost is calculated at checkout based on the total weight of your order and your shipping destination. This is our most economical option.

Express Shipping: Delivery usually takes 3–7 business days. This option is available for selected countries only. Shipping cost is calculated at checkout.

Free Shipping

We offer free standard shipping on all orders over $50. Free shipping is automatically applied at checkout when your order qualifies.

Delivery Times

Delivery times are estimates only and may vary depending on your location, the shipping carrier, and customs processing (for international orders). We are not responsible for delays caused by customs, carriers, weather, or other unforeseen circumstances.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your package directly on the carrier’s official website. Please allow up to 48 hours after shipment for the tracking information to update.

International Shipping

We ship to most countries worldwide. Please note that international orders may be subject to import duties, taxes, or customs fees charged by your local customs authority. These additional charges are the responsibility of the recipient and are not included in the shipping fee paid to BATELO.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. Kindly provide your order number and photos of the damaged items if possible. We will work with the shipping carrier to investigate and resolve the issue, and will offer a replacement or refund where appropriate.

Contact Us

If you have any questions about shipping, delivery times, or your order, please feel free to contact us. Our customer service team typically responds within 1–2 business days.

Email: 【info@bateloyarn.com】